Terms of service

Last updated: 6 July 2026

These Terms of Service apply to your use of the Yerdvo website and to any order placed through our online store. By accessing our website or purchasing from us, you agree to these terms.

Store name: Yerdvo
Products: Garden sheds and outdoor storage solutions
Business address: 22 Rue de la Paix, 90100 Delle, France
Email: contact@yerdvo.com

1. About Yerdvo

Yerdvo is an online store offering garden sheds and outdoor storage products for customers, including customers in the United Kingdom.

2. Use of Our Website

You agree to use our website only for lawful purposes. You must not misuse the website, interfere with its security, attempt unauthorised access, or use the website in a way that may damage Yerdvo, our services or other customers.

3. Product Information

We do our best to display product information, images, descriptions, dimensions, colours, prices and availability accurately. However, small differences may occur due to product updates, screen display settings, supplier information or minor listing errors.

Customers are responsible for checking product dimensions, specifications and suitability before placing an order.

4. Orders

When you place an order, you confirm that the information you provide is accurate, complete and up to date.

After placing an order, you may receive an order confirmation email. This confirmation does not guarantee final acceptance if there is a stock issue, pricing error, payment problem, address issue or suspected fraudulent activity.

We reserve the right to refuse, cancel or limit an order where necessary.

5. Pricing and Payment

Product prices are shown on the product page and at checkout. Payment must be completed before an order can be processed.

Available payment methods are displayed securely at checkout. We do not store full card numbers or complete payment details on our own systems.

We reserve the right to correct clear pricing errors, update prices or cancel an order if a listing or pricing mistake occurs.

6. Shipping and Delivery

Yerdvo offers free standard shipping for UK customers.

Orders are usually processed within 1 to 2 business days after payment confirmation. Standard delivery usually takes 2 to 5 business days after the order has been processed and dispatched.

Delivery times are estimates and may vary depending on the product, delivery address, carrier service, weather conditions, seasonal demand or other circumstances outside our control.

7. Tracking Information

When tracking is available, tracking details will be sent to the email address used at checkout after the order has been dispatched.

8. Large or Heavy Items

Some garden sheds and outdoor storage products may be large or heavy. These items may require specialist courier delivery.

Customers are responsible for making sure the delivery address is accessible and suitable for large or heavy item delivery.

9. Returns and Cancellations

Customers may request a return or cancellation according to our Return and Refund Policy and applicable consumer protection rules.

For online purchases, customers may have the right to cancel their order up to 14 days after the item is delivered, unless an exception applies. UK government guidance for online and distance selling also explains that customers should be told about this 14-day cancellation right.

Returned items must usually be unused, in their original condition and returned with the original packaging, accessories, manuals and all included parts.

Please contact us at contact@yerdvo.com before sending any item back.

10. Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery.

Please include your order number, clear photos of the item, photos of the packaging and a short explanation of the issue. Our support team will review your case and help with the next steps.

11. Customer Responsibilities

Customers are responsible for:

Providing accurate contact and delivery information
Checking product dimensions before purchase
Ensuring the delivery location is suitable
Keeping order confirmation and tracking information
Contacting us quickly if there is a problem with an order
Following return instructions before sending any item back

12. Availability

Product availability may change without notice.

If an item becomes unavailable after your order is placed, we may contact you to offer a replacement, wait for restock, or cancel and refund the order.

13. Promotions and Discounts

Promotional offers, discounts and coupon codes may be limited by time, stock, product type or specific conditions.

We reserve the right to modify, suspend or end promotions at any time.

14. Website Content

All website content, including text, images, graphics, layout and branding, belongs to Yerdvo or its content providers.

You may not copy, reproduce, distribute or use our website content for commercial purposes without permission.

15. Third-Party Services

Our website may use third-party services, including ecommerce platform providers, payment processors, shipping partners, analytics tools and advertising services.

These third parties may have their own terms and privacy policies.

16. Privacy

Your personal information is handled according to our Privacy Policy. Please review our Privacy Policy to understand how we collect, use and protect customer information.

17. Limitation of Liability

To the maximum extent permitted by law, Yerdvo is not responsible for indirect losses, delays caused by carriers, website downtime, technical issues or circumstances outside our reasonable control.

Nothing in these Terms of Service affects your statutory consumer rights.

18. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated date.

19. Contact Us

If you have any questions about these Terms of Service, please contact us:

Yerdvo
22 Rue de la Paix
90100 Delle, France
Email: contact@yerdvo.com