Privacy policy
Last updated: 6 July 2026
This Privacy Policy explains how Yerdvo collects, uses, stores and protects personal information when customers visit our website, place an order, contact us or use our online services.
Store name: Yerdvo
Business address: 22 Rue de la Paix, 90100 Delle, France
Email: contact@yerdvo.com
1. Information We Collect
When you use our website or place an order, we may collect the following information:
Your name
Email address
Billing address
Shipping address
Phone number, if provided
Order details
Payment confirmation details
Customer service messages
IP address, browser information, device information and website usage data
We collect this information to process orders, provide customer support, improve our website and comply with legal obligations.
2. How We Use Your Information
We use customer information to:
Process and fulfil orders
Arrange shipping and delivery
Send order confirmations and tracking updates
Respond to customer service requests
Manage returns, refunds and order issues
Improve our products, services and website
Prevent fraud and protect our store
Comply with legal, tax and accounting requirements
Send marketing emails only when you have subscribed or given permission
3. Payment Information
Payments are processed securely through third-party payment providers. Yerdvo does not store full card numbers or complete payment details on its own systems. Payment information is handled by secure payment processors according to their own privacy and security policies.
4. Shipping and Delivery
To deliver your order, we may share necessary information with shipping carriers and fulfilment partners. This may include your name, shipping address, phone number and order details required to complete delivery.
5. Customer Support
When you contact us by email, we may collect your name, email address, order number and the details of your message so we can respond and help with your request.
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve website functionality, remember preferences, analyse traffic and support advertising or marketing activities.
You can control or disable cookies through your browser settings. Some parts of the website may not work correctly if cookies are disabled.
7. Marketing Emails
If you subscribe to our newsletter, we may send you updates, offers and product information. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at contact@yerdvo.com.
8. Sharing Your Information
We do not sell your personal information.
We may share necessary information with trusted service providers, including:
Ecommerce platform providers
Payment processors
Shipping and fulfilment partners
Customer support tools
Analytics providers
Advertising and marketing services
Legal, tax or compliance advisers
Authorities when required by law
These third parties only receive the information needed to provide their services or meet legal requirements.
9. Data Retention
We keep personal information only for as long as necessary to process orders, provide customer support, manage returns and refunds, comply with legal obligations, prevent fraud and maintain business records.
10. Data Security
We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. However, no method of internet transmission or electronic storage is completely secure.
11. Your Privacy Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to or restrict certain processing activities
Withdraw consent for marketing emails
Request a copy of your personal information
To make a privacy request, please contact us at contact@yerdvo.com. We may need to verify your identity before processing your request.
12. International Customers
Yerdvo serves customers online, including customers in the United Kingdom. Your information may be processed by service providers located in different countries where our ecommerce, payment, delivery or technology partners operate.
13. Children’s Privacy
Our website is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
14. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of external websites. Please review their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
16. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Yerdvo
22 Rue de la Paix
90100 Delle, France
Email: contact@yerdvo.com