Shipping policy

Last updated: 6 July 2026

This Shipping Policy explains how Yerdvo processes, ships and delivers orders placed through our online store.

Store name: Yerdvo
Shipping cost: Free shipping for UK customers
Estimated delivery time: 2 to 5 business days
Email: contact@yerdvo.com

1. Shipping Destination

Yerdvo serves customers online, including customers in the United Kingdom. Delivery availability may depend on the product, delivery address and carrier service.

2. Free Shipping

We offer free standard shipping for UK customers. Any available delivery details will be shown clearly during checkout before you complete your order.

3. Order Processing Time

Orders are usually processed within 1 to 2 business days after payment confirmation. Orders placed on weekends or public holidays may be processed on the next business day.

4. Delivery Time

Standard delivery usually takes 2 to 5 business days after your order has been processed and dispatched. Delivery times are estimates and may vary depending on the product, delivery location, carrier service, weather conditions, seasonal demand or other circumstances outside our control.

5. Tracking Information

Once your order has been dispatched, we will send tracking information to the email address used at checkout, when tracking is available from the carrier.

6. Large or Heavy Items

Some garden sheds and outdoor storage products may be large or heavy. These items may be delivered by a specialist courier. The carrier may contact you if delivery arrangements or additional information are required.

7. Incorrect Shipping Address

Please make sure your shipping address is complete and correct before placing your order. Yerdvo is not responsible for delays or failed deliveries caused by incorrect, incomplete or outdated address information provided by the customer.

8. Delivery Delays

We do our best to ensure orders are delivered on time. However, delays may happen due to carrier issues, high demand, weather conditions, customs checks, incorrect address details or other events outside our control.

9. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery at contact@yerdvo.com. Include your order number, clear photos of the damaged item and photos of the packaging so our team can review the case.

10. Lost or Missing Orders

If your tracking shows that your order was delivered but you did not receive it, please check around your property and with neighbours first. If you still cannot locate the package, contact us at contact@yerdvo.com and we will help you investigate the issue with the carrier.

11. Contact Us

If you have any questions about shipping or delivery, please contact us:

Yerdvo
22 Rue de la Paix
90100 Delle, France
Email: contact@yerdvo.com