Contact information

Contact Information

If you have any questions about your order, delivery, returns, refunds or our garden storage products, please contact the Yerdvo customer support team.

Store name: Yerdvo
Products: Garden sheds and outdoor storage solutions
Business address: 22 Rue de la Paix, 90100 Delle, France
Email: contact@yerdvo.com

1. Customer Support

You can contact us by email at:

contact@yerdvo.com

Please include your order number if your message is about an existing order. This helps our support team find your order and respond faster.

2. Order Questions

For questions about an order, please include:

Your full name
Your order number
The email address used at checkout
A clear explanation of your question or issue

3. Shipping Questions

Yerdvo offers free shipping for UK customers.

Estimated delivery time is usually 2 to 5 business days after processing and dispatch.

If tracking is available, tracking information will be sent to the email address used at checkout after the order has been dispatched.

4. Damaged or Incorrect Items

If your item arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery.

Please include your order number, clear photos of the product, photos of the packaging and a short explanation of the issue.

5. Returns and Refunds

For return, cancellation or refund questions, please contact us before sending any item back.

Our team will review your request and provide the appropriate return instructions according to our Return and Refund Policy.

6. Business Information

Yerdvo
22 Rue de la Paix
90100 Delle, France
Email: contact@yerdvo.com

7. Response Time

We aim to respond to customer messages as soon as possible. Response times may vary during weekends, public holidays or periods of high demand.